Volume 4, Issue 5, September 2016, Page: 65-74
DevOps: Introducing Agility and Flexibility to BPO-IT Organisations – Service Providers’ Perspective
Charles Ikerionwu, Department of Information Management Technology, Federal University of Technology, Owerri, Nigeria
David Edgar, Glasgow Business School, Glasgow Caledonian University, Glasgow, Scotland, UK
Received: Sep. 26, 2016;       Accepted: Nov. 2, 2016;       Published: Dec. 27, 2016
DOI: 10.11648/j.se.20160405.11      View  2936      Downloads  59
Competition is rife within BPO-IT service providers as outsourcing clients opt for providers’ that will add significant value to their operations. Thus, providers perceive DevOps as one way of improving the quality of clients’ services through in-house development of reliable software. Research findings indicate that DevOps involves internal reorganisation that could provide the best possible option to combine people, process and software development tools. The approach has been widely applied in software development companies purposely for continuous delivery of reliable software, and to add value to client’s services within provider’s domain. This paper presents the findings from a multi case study of DevOps implementation in BPO-IT service provider organisations. The findings suggest the inclusion of DevOps as an element of strategic IT planning to improve competitiveness by reducing costs and quality of services. The developed DevOps framework proposes a team of coordinating teams working together to improving client and providers’ performances combining IT management, software development and processing teams respectively. To illustrate the concept of the framework, a flowchart depicting a stepwise role of each team is developed, allowing for implementation of agility and flexibility into the process and continuous software delivery, reduced time of service delivery, and improved quality of services.
Devops, Software, IT Management, BPO-IT
To cite this article
Charles Ikerionwu, David Edgar, DevOps: Introducing Agility and Flexibility to BPO-IT Organisations – Service Providers’ Perspective, Software Engineering. Vol. 4, No. 5, 2016, pp. 65-74. doi: 10.11648/j.se.20160405.11
Copyright © 2016 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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